FAQ

General information

What are the regular check-in and check-out times?
Check-in is from 3:00 p.m. and check-out is until 12:00 noon.
We believe that guests should be able to enjoy their room without feeling rushed.
I will arrive during the morning at the airport. Can I check into my room before the regular time?
Early check-in in principle is not available.
Depending on the booking situation, this may be possible. Please inquire with the hotel.
Can I extend my check-out time?
In principle, check-out is by 12:00 noon, but extending the check-out time to 3:00 p.m. is possible at a fee.
The extension fee depends on the room. Please contact the front desk for details.
When checking out later than 3:00 p.m., the fee for one night's stay will apply.
What is your policy regarding cancellations?
For details, please see the "Accommodation Agreement".
Accommodation Agreement PDF
Do you have special rates for staying with children?
In general, there are no special rates for staying with children.
Infants up to 5 years of age who sleep in the same bed as a parent stay at no extra cost.
(Any necessary additional bedding or utensils are to be supplied by the guest.)
Can I pay by credit card?
The hotel accepts most major credit cards such as Visa, JCB, American Express, Diners Club, China UnionPay, etc.
How do I indicate that my room should not be cleaned?
If cleaning of the room is not required, please either inform the front desk or press the "Do Not Disturb" button in the room.
When the "Do Not Disturb" button has been pressed, the room will not be cleaned.
It is also possible to only have the amenities changed. Please inform the front desk.
What is the room cleaning time when staying more than one night?
Room cleaning can be requested until 2:45 p.m.
After this time, room cleaning will not be possible on that day.
Do you have a curfew?
No, the hotel entrance is open 24 hours. The front desk is also staffed 24 hours.

About the rooms

What size are the beds?
Single: either 140 cm x 195 cm or 110 cm x 195 cm
Semi-double: 140 cm x 195 cm
Twin: 120 cm x 195 cm
Studio Twin: 110 cm x 195 cm + 90 cm x 195 cm (sofa bed)
Triple: 120 cm x 195 cm x 2 + 120 cm x 190 cm x 1
Is room service available?
No, there is no room service.
Can I drink the water from the tap in the room?
Yes, the tap water is drinkable.

About the facilities

Is there a large public bath in the hotel?
No, there’s no public bath in the hotel.
However, every guest room is equipped with a unit bathroom.
What about Internet access?
Free wi-fi is available throughout the hotel, and wired access via LAN cable is also possible in each room.
Computers are available for rent at a cost of 1,000 yen per day.
There is also a computer corner in the lobby where computers are available for use by guests at a cost of 100 yen per 10 minutes.
What kinds of things are available for rent?
Please access the information page for the respective room type.
Click here for room information
Are there beverage vending machines and ice makers in the hotel?
Yes, there are beverage vending machines and ice makers on each guest room floor (3F to 19F) of the hotel.
What kind of breakfast do you serve in the hotel?
Breakfast is served as a full buffet, ideal to accommodate the needs of guests from around the world.
Regina, 2F
7:00 a.m. to 10:00 a.m. (last order: 9:30 a.m.)
If purchased on the previous day: 1,000 yen (adults), 600 yen (children age 6 to 10)
If purchased on the day: 1,080 yen (adults), 600 yen (children age 6 to 10)
Is there a smoking corner in the hotel?
Not inside the hotel, but there is a smoking space at the entrance.
For details, please inquire at the front desk.
Is there an ATM in the hotel?
No, there is no ATM in the hotel.
There are ATMs at convenience stores in the vicinity of the hotel. For details, please inquire at the front desk.

About access

Does the hotel have a parking lot?
Yes.
Please note that vehicle height is limited to 155 cm. For cars exceeding this limit, the front desk will provide information about regular parking lots in the vicinity.
However, the parking lot may not have available space.

Other services available from the front desk

Is it possible to store luggage before checking in or after checking out?
Storing luggage before checking in is possible.
Storing luggage after checking out is also possible, but it must be collected on the same day.
Is there a foreign currency exchange service in the hotel?
No, such a service is not available in the hotel.
Please inquire at the front desk about currency exchange services in the vicinity of the hotel.
Can I have a package from a parcel delivery service sent to the hotel?
If the package has been fully prepaid, this is possible.
Packages that need to be paid on delivery are not accepted.
The hotel does not pay any charges on behalf of guests.
Can I send a package with a parcel delivery service from the hotel? (Domestic or overseas)
Domestic packages for delivery within Japan can be sent. (Prepayment)
To send packages overseas, please inquire at the front desk about post offices in the vicinity of the hotel.
Is there a laundry service?
Yes.
To use the laundry service, please fill out the slip provided in your room, place the laundry in the provided bag and bring it to the front desk.
For details regarding service hours and finishing time, please inquire at the front desk.
Can I have the hotel call me a taxi?
Yes, we'll call you a taxi.
Please inquire at the front desk.
Are there any convenience stores near the hotel?
Yes.
Please inquire at the front desk.
How long does the hotel keep objects forgotten by guests?
Objects are kept for a period of three months from the date on which they were found. Please inquire with the hotel if you have forgotten something.

Area information / Map / Disaster evacuation areas

Where is the designated evacuation area in case of a disaster?
Tennozu Isle
Higashi-Shinagawa 2-chome, Shinagawa-ku, Tokyo
See on Google Maps